I paid over $5 for some of these books and was expecting them to come in better condition. Not even thrift stores would sell such books in that condition. Don't think they should even sold these to me they belong in recycling. Two were really badly damaged torn page and also some ink fingerprints on one of them. They said they were ordered scratch and dent couldn't remember if that is what it said when I ordered these books. Bought 20 books from book outlet and 6 came damaged. Will not be buying from this company again. They have cheap prices, but if they’re sending damaged books that have to be repurchased elsewhere at full price it means spending extra money and dealing with extra hassle. They offered a full credit for the book to my Book Outlet account after multiple messages, but by then I was fed up. Seems disingenuous for a company to boast about the great condition of their books but then dismiss damage as “shelf wear” you should have expected. There’s a big difference between normal shelf wear and actual damage, and I don’t know any companies that wouldn’t take full responsibility for not packing their products adequately for shipment. They said their books are always going to have additional shelf wear, and that most companies would not take liability for products that arrive damaged. I wanted to return the book for a refund (or exchange it if they were getting more in stock), but Book Outlet only offered a 50% refund since they didn’t think the damage warranted more. It was a “bargain” book, not a “scratch and dent,” so it wasn’t supposed to have damage. I received a book that was heavily damaged in one corner (the dust jacket had two 1” tears and was crinkled up, the cover board was scrunched in, and the last 60 pages were folded up). But my business will be going elsewhere, as will the rest of my family's, and all of my 5 star reviews will be changed to 1 star because this kind of behaviour is juvenile and uncalled for and I won't purchase from a company that can't own up to its own quality errors and instead tries to turn it around on the customer. My family visits the Book Outlet retail store at least once a week (has been since it was literally opened), and I make many purchases myself. Denying me a return/refund/credit for items that were NOT AS DESCRIBED is ridiculous. While they were investigating my use of multiple coupons, they should've investigated their obvious lying about the condition of books on their site. No response from customer service since then, as it appears I am being entirely ignored. Then, I received a message saying that because I had used multiple coupons, this would "need to be looked into". I was told that they would give me credits for the books that were damaged. Upon receiving damaged items, I contacted the Book Outlet Customer Service. I have purchased over $350 worth of books recently, and used many of the coupons I've saved from my recent orders. And guess what, two weeks later they claim that they haven't received the book back, and that I should pay for it after all. I returned it, but it was a return card that did not give me a receipt. ![]() After proving our previous conversation they sent me a return card for the book. ![]() Not till I a couple of weeks later managed to find the address directly to the CEO I received a reply (after another weeks waiting), who first said that they never approved cancellations. The book and the invoice both arrived (a lot later than promised) and when I tried to contact them to correct this I had no luck. I contacted them on Messenger, where they said they would cancel the order and the invoice. After a couple of days I got a notice saying that it was not. Ordered a book before x-mas because the site said it was in stock and I was in a hurry. Don't order from this company! Disaster from beginning till the end.
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